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Terms & Conditions
By subscribing to Box Fresh Pty Ltd deliveries you agree to:
- Manage your account through our online system including but not limited to weekly subscriptions, substitutions, skipping boxes, additions, payments, and special instructions.
- Cancel or change your order no later than the night before delivery at 10pm. For corporate fruit boxes Thursday at 4pm the week before the Monday delivery, is needed. We cannot accept cancellations after this time.
- Pay for your order before shipment. If payment has not been made you agree that Box Fresh Pty Ltd Ltd will automatically charge the credit card on your customer account for outstanding balances.
- Let us know if at any time you are not satisfied with your product or our service so that we can rectify the problem.
Please read the following details about our service
- Through our online system, you can make changes to your box, manage your subscriptions, make additions, cancel a week, etc. If you need support setting up you can give us a call
- We guarantee our products 100% at delivery.
- Box changes and cancellations must be done by 10pm.
- You will receive an email before letting you know that the boxes are available for changes and reminding you that you can add more items or boxes.
- Box Fresh Pty Ltd may need to substitute a box item without notice due to last-minute quality or availability concerns. We ship what is fresh and what is best! Please make sure you update your preferences so we don't substitute something you don't like.
- If no changes are made to your account, you are agreeing to a regular delivery of a standard box.
- Going on holiday or don't need a box this week? You can cancel a Box by selecting the 'skip a week' feature in the top menu bar.
By providing you with the Box Fresh Pty Ltd we agree to:
- Stand behind our produce 100%. If you aren't happy with something in your box please let us know! Also, if we forgot to pack something (hey we are human!) don't be shy, tell us. We will either refund that item, replace it next week, or send something else really delicious in your next box,
- Provide you with produce that is ethically produced and as close to us as possible.
- Let you know of any changes in delivery schedule or terms as soon as possible by the method of email.
- We will not share your personal information with any third party. The information you provide us stays with us.
Box Fresh will not deliver on the following days or any other day it notifies you of from time to time:
- Christmas Eve, Christmas Day, and Boxing Day
- New Year’s Eve and New Year’s Day
- Australia Day
- Good Friday, Easter Sunday, and Easter Monday
- Anzac Day
Box Fresh Pty Ltd accepts no liability or responsibility for failing to deliver any order for reasons or causes beyond Box Fresh’s reasonable control.