Collection and Use of Information
Box Fresh collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address and contact phone numbers.  The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.

Disclosure of Information
Box Fresh will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Box Fresh sell or receive payments or services for disclosing customer's personal information to any partner or external company.

A 'cookie' keeps track of the information you provide such as the products in your shopping cart. Box Fresh use cookies to let us know that you are a prior customer and to provide certain features such as member options. We do not store any personal or financial information about you using cookies. The majority of web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for 'cookies' in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network)

Internet Explorer Users:
    1.    In an IE browser window, select Tools > Internet Options.
    2.    Select the Security tab.
    3.    Select the Internet zone.
    4.    Move the slider to select the Medium security level.
    5.    Click the OK button

Mozilla/Firefox Users:
    1.    Choose Edit and Preferences.
    2.    Click the Advanced menu option in the left column and select Scripts & Plugins.
    3.    Make sure that Navigator is checked to enable JavaScript for Web pages.
    4.    Click the Privacy & Security menu option in the left column and click Cookies.
    5.    Make sure that one of the three Enable options for cookies is checked.
    6.    If you are still having problems please consult your administrator or contact us via email.

Box Fresh customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. Box Fresh will not disclose the sender information to the recipient unless specifically requested to do so by the customer. Privacy in email In email communications, there has always been, and always should be, an expectation of privacy between the sender and the intended recipients of a message. Privacy is compromised, however, if personal information or private email content is shared with parties other than the sender and intended recipients without their consent. Box Fresh does not share or reveal email content or personal information with third parties. Email messages remain strictly between the sender and intended recipients. Unsubscribing from Box Fresh recipes & newsletters Box Fresh customers can elect to receive the Box Fresh newsletter by joining as a Box Fresh subscriber and opting to receive email. At any stage, should you wish to stop receiving any of these promotional emails, simply click on the "Unsubscribe" link at the bottom of the email, or if you have any concerns, please contact us.

The Box Fresh website supports Firefox, Chrome and Microsoft Internet Explorer 7.0 and above. Other browsers may also be compatible. Using a browser prior to the above may give rise to errors or other problems. Disabling features such as javascript, cookies and pop ups may also affect site functionality.
The site is best viewed with Chrome or Firefox.


Terms and Conditions

Box Fresh have daily deliveries to local Sydney suburbs (see delivery areas and days), and these days are governed by demand. We will email you within 24hrs of placing your order with your receipt. However, if the day you have chosen is not suitable we will try our best to accommodate your needs. If there are no delivery instructions advised, your order will be left at your front door and we can take no responsibility for missing orders once delivered. Delivery coverage details can be found on our Delivery Areas and Days information page. Any payments made for an area which is not displayed nor had a prior agreement made will incur a $2 refund charge. Box Fresh deliver between 8am and 5pm on week days. Unfortunately we cannot give specific times. Box Fresh will not be responsible for any loss or deterioration which occurs subsequent to delivery due to non-timely collection or otherwise. When we deliver our produce within these guidelines, and you feel that an item of produce is not up to standard, please call us directly and we will gladly discuss replacing any items you are unhappy with.

Customer Data Protection
Please refer to the section entitled 'Privacy and confidentiality' below for information regarding the safety of your personal data.


BoxFresh T+C’s

These terms and conditions are between Box Fresh ABN 98636131201 of 2A Durham St Concord Sydney NSW 2136 (‘Box Fresh Pty Ltd’) and each Box Fresh Pty Ltd customer (‘You’) that purchases products and services from Box Fresh Pty Ltd. These terms and conditions also apply to any person (‘You’) that uses the Box Fresh Pty Ltd website (located at www.boxfresh.com.au).

You will be taken to have agreed these terms and conditions upon placing an order with Box Fresh Pty Ltd and/or by using the Box Fresh Pty website. If you do not agree, Box Fresh Pty asks that you notify them immediately and that you do not use the Box Fresh Pty Ltd website. Contact details Box Fresh can be contacted as follows:

Box Fresh Pty Ltd - 2A Durham St Concord Sydney NSW 2136 mailto: happier@boxfresh.com.au 

Box Fresh Pty may, from time to time, change its contact details in which case Box Fresh Pty Ltd will notify the changes either by email, through the Box Fresh Pty Ltd website, by SMS, or by mail. 


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