FAQ
About our produce
However we use local farms who manage their land as best they can. The use of pesticides is expensive and only used when necessary. Many larger commercial farms have scheduled contracted sprays, regardless of need.
Each week we publish the contents on a Saturday. From this point onward, you can edit the boxes we build to suit your needs.
Delivery
Orders under $99 incur $10 delivery fee.
If you are unsure don't worry as the cart will show you as you shop.
Orders over $99+ have free delivery for ANY area we service.
Orders under $40 will be automatically deleted.
We have two methods of getting you your boxes: either our drivers or a courier service. If you require a smaller window or would like to clarify then please give us a ring on 1300 845 710.
What ever time your first delivery arrives, it should be pretty close to the same time each week as our drivers keep to the same route (Unless there is unusual event on the roads).
Deliveries are usually all done by 2pm unless you are a Wednesday delivery and then it will be 4pm.
Please note we cannot offer a 'call on approach' service sorry.
Office deliveries
We have two delivery runs for offices
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The sunrise 4am-7am run. Sorry no exact time can be booked. We require a manned loading dock, building manager or pass (please contact us direct to arrange). If access to your floor is closed we will leave at the base of the lift. If you are comfortable we can leave outside your building. We are happy to try this option at our expense should it go missing as we prefer early drops in the CBD.
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RUSH HOUR 7am-12pm. Our busiest runs and for companies who cannot offer early access. Please give us as much information about the drop as possible, including loading zones, delivery dock st entrances (if different) etc. We like to keep the drivers happy, it can be a stressful thing if you're lost in the CBD :)
Subscription Orders
OFFICE: All verbal or email changes to CORPORATE FRUIT BOXES must be in by 11AM the Friday prior to the next delivery week.
HOME: All verbal or email changes for HOME DELIVERY BOXES must be in by 10pm, 48hrs prior to the next due delivery for the changes to come into effect. You have up until 10pm two nights before your order is due, to amend or cancel a delivery if you use our website.
We may automatically delete any small orders or if it is very close to $40, we will contact you to ask you if you would like to add more to it to ensure a delivery. Please note this may subsequently lead to a later delivery date.
Recycling & repurposing
Please leave out your old box and we’ll collect it for you. We have a cool corrugated bubble machine that needs feeding…
On some really busy days we may not have room to collect, on these days please recycle in your usual way.
If you are charged $10 for delivery this will mean we use a third party service to deliver. Unfortunately they will not collect the old boxes, please dispose of them in your recycling.
Holidays
If you receive your delivery via our Go Logistics courier service, then apologies but our service is unavailable for the week 26-30 Dec, whilst they close.\
NB For these two weeks (19-23 & 26-30 Dec, deadlines for changes and cancellations are brought forward to 10pm of the Tuesday of the same week of delivery.
Any other public holidays that disrupt our/your standard scheduled delivery we will email you to inform you of your new allocated day. We will ALWAYS deliver and never cancel an order just because it falls on a public holiday.
you may PayPal accounts@boxfresh.com.au
30 day accounts avail for corporate fruit boxes.
CUSTOMER REVIEWS
“Just received my small veggie box, bread and eggs. The produce is so fresh and great value for money. Will def order again next week. Greg and the team where great to deal with.”
Fiona s.
“Truly fresh & tasty vegetables delivered to your home door. I have to admit I am impressed with the exceptional customer service and veggies/fruits great quality. Definitely recommended!”
Nieves g.
“Excellent service, freshest fruit and veg in Sydney! We have been ordering for nearly four years now. During that time we've grown from a house of two to now four. All of us are now Box Fresh converts. Thanks again, guys.”
ALICIA E.
“We have had our fruit and veg box delivered weekly for over 4 years and we just love it. The service is reliable, the produce is excellent and it makes us cook and eat more healthily than we would otherwise! Highly recommend!”
- Michael R
